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Guest Services Intern

Emagine Entertainment

Posted on: 29 Mar 2024

Job Location: Troy, US

Job Description:

SummaryThe Guest Services Intern will support addressing guest inquiries via emails, text messages, and direct communication. You'll coordinate with theaters to ensure timely guest assistance and manage social media interactions and guest reviews. This internship offers a unique opportunity to hone guest service, communication, and project management skills in a dynamic environment.

Location: This position will be based out of our corporate office in Troy, MI.

Length of Internship: Anticipated April 2024-August 2024. Exact timeline will be depend on business needs.

Schedule: 20-25 hours per week, 12PM-8PM (Monday, Wednesday, Thursday)

Essential Functions:

Assist with responding to guest emails, text messages and handling inquiries.
Coordinate with theaters to ensure guests are assisted in a timely manner.
Assist with managing social media and review responses from guests.
Other projects as assigned.

Qualifications:

Experience working in the theater preferred.
Strong self-motivation and interpersonal skills.
Ability to empathize with guests and their concerns.

Goals of the Internship:

Learn some of the many facets of guest services
Build relationships with both internal and external guests

Emagine Entertainment's affiliates own and operate luxury theatres in Michigan, Illinois, Indiana, Minnesota and Wisconsin. Emagine operates theatres with a combined 23,141 seats and 244 screens. Emagine has led the way in bringing luxury theatres to the metropolitan Detroit market. Emagine enjoys the honor and distinction of being named "Best Movie Theatre" for several years running by the Detroit Free Press, the Detroit News, and WDIV television. Emagine has been named "Best Theater to See a First Run Movie" by Hour Magazine consecutively for the past 9 years.

Emagine is a recognized innovator in the theatrical exhibition industry having been the first theatre chain in the world to convert to 100% digital projection. In 1997, Cinema Hollywood (now Emagine Birch Run) was the first theatre in Michigan to open with all stadium seating. Emagine was the first to introduce 4K projection to the Detroit market and it boasted three of the first 100 Dolby Atmos immersive sound systems deployed worldwide. On December 15, 2017, Emagine began operating the largest movie screen in the State of Michigan with the opening of its Super EMX auditorium (featuring laser projection technology) at its megaplex in Novi, Michigan and on December 19, 2019, Emagine opened the largest CinemaScope screen in the Midwest at its Emagine Canton/Westland location. Paul Glantz, Chairman of Emagine Entertainment, has been interviewed on CNN concerning his views and opinions on the operation of luxury theatres. On February 28, 2018, Emagine Entertainment, Inc. and 7-time BET Award-winning and Grammy nominated superstar Big Sean (Sean Anderson), announced their joint venture agreement to develop, Sean Anderson Theatre, powered by Emagine, a world class cinematic and live music entertainment center in Detroit (and potentially at other sites around the U.S., as well. The new partnership is actively scouting prospective sites in Detroit.

Emagine's luxury experience incorporates not only reclining chairs but also gourmet snacks, reserved seating, in-seat service and other upscale amenities such as valet parking. All Emagine theatres offer adult patrons the option of enjoying their favorite cocktail, beer or wine while concurrently maintaining a genteel and welcoming environment for families.

Emagine Entertainment is proud of its excellent leadership team dedicated to maintaining the highest standard of customer service and a fastidious attention to cleanliness in its theatres. Emagine's management has established themselves as recognized leaders in quality and in providing their guests with the best possible movie-going experience.

If you enjoy working in a high energy, fun, exciting environment, we want you to be a part of our team! Emagine is a leader in the upscale theatre experience, and we are looking for people like YOU!

Apply

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