Help Desk - IT Specialist

Job ID: 24-01210 Help Desk - Tier II Fort Belvoir, VA Must: Secret clearance required Experienced Tier II Help Desk/ Desktop Support Admin 3 years of experiencing with the following Experience using the Remedy Ticketing system (ARS). Must have excellent communication skills (oral and writing). Experience providing Tier 1 desktop technical support Experience with Windows 10 Operating Systems and Office 2013 Experience with Microsoft SCCM and perform imaging of desktop machines Experience working with virtual infrastructure (i.e. VMWare) strongly desired Experience managing Microsoft Active Directory desired Excellent communications both written and verbal skills Strong attention to detail Excellent customer service skills over the phone, in person and via email Ability to interact with Senior Government Leadership in an professional manner Current CompTIA Security CE required Bachelor's Degree is a plus Duties: Provide technical support including client hardware and software support Respond to customer trouble requests and problem calls received by telephone, email, or generated from the Remedy ticketing system Resolve customer issues using automated remote control software or other remote tools where possible Provide support to individuals at users workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issues Install, upgrade, support, and troubleshoot printers, computer hardware, Windows 10 OS, Office 2013 and other authorized desktop applications and peripheral equipment Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network Escalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.