Career Advice

Call Center Jobs — Responsibilities, Salary & Scope3 min read

January 25, 2020 3 min read
call center jobs

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Call Center Jobs — Responsibilities, Salary & Scope3 min read

Read­ing Time: 3 min­utes

Have you ever thought about what would hap­pen if you bought a new gad­get and it did­n’t work as you expect­ed it to? And no friend of yours is free to have a look at the prob­lem that your fac­ing. Would­n’t you pan­ic? Well, until there are peo­ple at call cen­ters, you need not wor­ry about such a sit­u­a­tion. They have your back. Peo­ple might think that peo­ple at call cen­ters have the most sort­ed jobs but they aren’t aware of the dai­ly chal­lenges that they have to face at work. No per­son is per­fect but when­ev­er we face any issue and dial the helpline we expect the peo­ple at the call cen­ter to know every­thing irre­spec­tive of their edu­ca­tion­al back­ground.

So, one thing is for sure that call cen­ter jobs are not easy but it won’t be wrong to say that it isn’t that hard. Let’s learn about the roles and respon­si­bil­i­ties to have in-depth knowl­edge about the job descrip­tion of call cen­ter jobs

Roles & Responsibilities:

  1. At the call cen­ter,  the employ­ee has to man­age a mas­sive amount of inbound and out­bound calls dur­ing their shift.
  2. They need to fol­low a dif­fer­ent “script” for han­dling dif­fer­ent kinds of prob­lems.
  3. They have to under­stand the need of the cus­tomer by jot­ting down the infor­ma­tion on the call.
  4. Not just solv­ing the cus­tomer’s queries, they need to build sus­tain­able rela­tion­ships with the cus­tomers
  5. They are also respon­si­ble for engag­ing the peo­ple so that they build a cer­tain pro­fes­sion­al rela­tion­ship with them and become the com­pa­ny’s reg­u­lar cus­tomers.
  6. The employ­ees have to attend edu­ca­tion­al sem­i­nars too so that they can improve their knowl­edge and per­for­mance lev­el.
  7. Meet tar­gets set by the com­pa­ny in order to build a rep­u­ta­tion.

Requirements:

  1. Han­dling the cus­tomer’s queries is not that easy so you need to be real­ly polite and if you have pri­or expe­ri­ence in the same filed then it can work won­ders for you.
  2. The can­di­date must have good com­mu­ni­ca­tion skills.
  3. The can­di­date must have insight knowl­edge about the pro­ce­dure and how to han­dle the cus­tomers.
  4. The per­son must be able to do var­i­ous tasks simul­ta­ne­ous­ly as he/she has to work on solv­ing the prob­lem of the per­son on the phone.
  5.  He/she must have a high school degree.

Call center jobs part-time

If you’re a stu­dent and want to earn some extra bucks to pay your bills you can also start work­ing part-time too. In the case of call cen­ter jobs, there are sev­er­al shifts, so you can choose accord­ing to your con­ve­nience and apply for the same. Call cen­ter jobs have nev­er-end­ing demands so you can eas­i­ly find a job near you and work accord­ing­ly.

All you need for this job is good com­mu­ni­ca­tion skills as you will be talk­ing to sev­er­al peo­ple which may be from the same coun­try or anoth­er one. So you need to be real­ly polite on the call. No mat­ter how frus­trat­ed the oth­er per­son may sound but you have to be real­ly calm and nev­er lose your patience. In such kinds of jobs, patience is the key.

Call center Jobs for 10th pass

Have you passed your 10th and think­ing about how to land a job. There are open­ings for call cen­ter jobs for 10th pass as they have var­i­ous open­ings for dif­fer­ent edu­ca­tion­al back­grounds too.

Call center jobs salary

Call cen­ter jobs salary may vary in dif­fer­ent com­pa­nies but there are some stan­dards accord­ing to which the salary is decid­ed in every com­pa­ny. A begin­ner can start with Rs. 12000 to 17000 per month.

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She is a BTech graduate and loves to write blogs on Technical topics.
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